The website acts solely as a platform and is not involved in any contracts or services provided by experts to customers. The company does not monitor transactions between customers and experts.
Our Refund Policy ensures you can request reimbursement if the product delivered by the expert does not meet the requirements stated in your order. We specialize in legitimate academic assistance and strive for your complete satisfaction.
To ensure transparency, our policy outlines specific situations where refunds may be granted:
No Expert Assigned Yet
Sometimes, though rarely, no expert is assigned to your order. In such cases, you will receive a full refund of the amount paid.
Late Cancellation
If you cancel an order after an expert has been confirmed but before the work is submitted, the refund amount varies:
- If the paper has not been uploaded, you may receive a refund ranging from 100% to 70%. This covers the efforts made by the company and the expert.
- If the work has been completed, the case will be treated as a Disputed Claim. Our Quality Assurance department will assess the situation and determine the refund amount accordingly.
Late Delivery
If your order is delivered later than expected, we will compensate you appropriately with a refund. The exact amount will be discussed directly with you.
If the delay is because you didn’t provide necessary information for completing your order, we cannot offer a refund. To avoid this, it’s best to provide all required information, including any additional sources, when you place your order.
If your order is completed after the initial deadline but you still need to use the work, you may qualify for a partial refund.
Disputed Claims
If you’re not happy with your purchase and want a refund, our Quality Assurance Department will look into it. We’ll approve or deny your refund based on the investigation results. We always aim to make our customers happy, so we will do our best to treat you fairly and ensure you are satisfied.
Disputed Claims
If you’re not happy with your purchase and want a refund, our Quality Assurance Department will look into it. We’ll approve or deny your refund based on the investigation results. We always aim to make our customers happy, so we will do our best to treat you fairly and ensure you are satisfied.
Accidental Duplicate Order
If you accidentally place a duplicate order, please contact us right away. Let us know which order you don’t need, and we’ll process a full refund. If we don’t get a cancellation request before assigning an expert, the order will be treated as valid. You can still cancel it later, but different conditions may apply.
Two Invoices Received
If you receive two invoices for the same order, please notify us right away, especially if your balance hasn’t changed. Send us both receipts so we can resolve the issue and refund the extra charge. This is a rare occurrence, and customers are only billed for orders they pay for by mistake.
Content Originality
If you believe the product isn’t original, you need to provide a clear report with evidence from a reputable service. Without this proof, a refund won’t be possible.